Last updated: February 2026
1. Who We Are
This website is operated by Mona & Sons Ltd, trading as Yemen Heaven.
Registered address: 98 Walmgate, York, YO1 9TL, United Kingdom
Email: info@yemenheaven.com
Telephone: 01904 658582
Mona & Sons Ltd is the data controller responsible for your personal data under UK data protection law.
2. What Information We Collect
We may collect and process the following personal information:
· Full name
· Email address
· Phone number
· Date of birth (where voluntarily provided for marketing purposes)
· Reservation and booking details
· Special requests or dietary requirements
· Information submitted through contact forms or newsletter sign-up forms
· Information provided through our WiFi access portal where users opt in
· Information provided when customers opt in through Dojo, our booking software.
· Technical data such as IP address, device type, browser type, and usage data
We only collect personal information that is necessary to provide our services or that you voluntarily provide to us.
3. How We Use Your Information
We use your personal data to:
· Process and manage table reservations and event bookings
· Respond to customer enquiries
· Provide customer service and support
· Manage private events and group bookings
· Send marketing communications and newsletters where you have opted in
· Improve our website, WiFi services, and overall customer experience
· Comply with legal and regulatory obligations
· Marketing emails are sent using Mailchimp. You may unsubscribe at any time by clicking the unsubscribe link in any marketing email.
We do not sell, rent, or trade your personal information to third parties.
4. Legal Basis for Processing
We process personal data under the following lawful bases:
· Contractual necessity, where processing is required to fulfil a reservation or booking
· Legitimate interests, to operate and improve our business
· Legal obligation, where required by law
· Consent, where you have opted in to receive marketing communications
You may withdraw consent for marketing at any time.
5. Data Retention
We retain personal data only for as long as necessary for business, legal, or regulatory purposes. When data is no longer required, it is securely deleted or anonymised.
6. Sharing Your Information
We may share personal data with trusted third-party service providers who support our operations, including:
· Mailchimp (for email marketing services)
· Dojo (for booking and payment services)
· WiFi service providers (for WiFi access management)
· Website hosting and IT support providers
· Payment processors
These third parties process data on our behalf and are required to comply with applicable data protection laws
We do not share personal data with third parties for their own marketing purposes.
7. Cookies and Website Tracking
Our website may use cookies and similar technologies to:
· Improve website functionality
· Analyse website traffic and performance
· Support marketing communications
You can manage cookie preferences through your browser settings. Where required by law, consent will be obtained before non-essential cookies are used.
8. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction.
Access to personal information is limited to authorised staff and service providers who require it for legitimate business purposes.
9. Your Rights
Under UK data protection law, you have the right to:
· Access the personal data we hold about you
· Request correction of inaccurate or incomplete data
· Request erasure of your personal data
· Object to or restrict processing
· Withdraw consent for marketing at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of your rights, please contact us using the details below.
10. Contact
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
Mona & Sons Ltd
98 Walmgate
York, YO1 9TL
United Kingdom
Email: info@yemenheaven.com
Telephone: 01904 658582
© 2025 All rights reserved.